Legal notice

Updated: 21 August 2026

1. Scope

This Policy sets out the delivery times, conditions and costs applicable to orders placed through the online store https://shop.herdadedoestacal.pt, owned by Herdade do Estacal, Lda.

2. Destinations

Herdade do Estacal ships to:

  • Mainland Portugal
  • Azores and Madeira
  • Spain (Iberian Peninsula only)
  • Europe – Zone 2
  • Europe – Zone 3 (including the Balearic Islands and the Canary Islands)

Herdade do Estacal also ships to destinations worldwide whenever legally permitted. For locations or countries not covered by this Policy, the customer should contact Herdade do Estacal to receive a personalised shipping quotation.

3. Carrier and Conditions

Shipments are primarily made using the CTT Expresso – 19M service, which includes:

  • full shipment tracking
  • delivery directly to the recipient
  • mandatory basic insurance of €10/kg
  • conditions suitable for transporting food products

Other logistics partners may be used whenever necessary.

4. Dispatch

Orders are dispatched within a maximum of 48 business hours after payment confirmation.

  • Perishable products are shipped from Monday to Thursday to prevent them from being held over the weekend.
  • Shipments on Fridays may be made at the customer’s express request, with the customer assuming the risk of any resulting delay.

5. Free Shipping (Mainland Portugal)

Herdade do Estacal may offer free shipping promotions based on the order value or other conditions.

6. Shipping Costs

All amounts shown include VAT at the statutory rate of 23%.

The prices shown correspond exclusively to the amount charged by the carrier. Herdade do Estacal fully covers all packaging, protection and packing costs — including reinforcement materials and thermal protection — at no additional cost to the customer.

7. Tracking

After dispatch, the customer will receive the tracking number and the corresponding tracking link.

8. Receipt of the Order

The customer must ensure that someone is available to receive the order at the address provided. Any damage, issue or non-conformity must be reported within a maximum of 24 hours and accompanied by photographs.

9. Failed Deliveries

Orders returned due to an incorrect address, the recipient’s absence or failure to collect the shipment may be resent upon payment of the new shipping costs.

10. Damaged or Missing Products

Herdade do Estacal will assess all reported incidents and may provide a replacement, refund or voucher in accordance with Portuguese Decree-Law No. 84/2021. The shipment includes mandatory basic insurance of €10/kg.

11. Periods of High Demand

Delivery times may be longer during periods of high demand, such as Christmas, Easter and Black Friday, or in adverse weather conditions. Shipments of heat-sensitive products may be temporarily suspended for quality reasons.

12. Contact Details

Herdade do Estacal, Lda.
CM-1004
7940-451 Albergaria dos Fusos  – Portugal

Email: shop@herdadedoestacal.pt
Telephone: (+351) 91 910 579 150